Shlomi Lavi /
Feb 27, 2023
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Bottom Line: Which is Better - NetSuite CRM or InTouch?
NetSuite CRM is more expensive to implement (TCO) than InTouch, and InTouch is rated higher (91/100) than NetSuite CRM (89/100). NetSuite CRM offers users more features (13) than InTouch (3).
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
NetSuite Vs. Customers Really Matter Ltd
NetSuite:
NetSuite is the world's leading provider of cloud-based business management software. NetSuite helps companies manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory and more.
More than 12,000 high-growth and midsized companies and divisions of large enterprises...
Customers Really Matter Ltd: Everything we do at CRM is based upon the idea that the customer is the lifeblood of business. This applies both to our services, which help organisations build and strengthen customer relationships, and also in the service and support we provide to our clients before, during and after projects. We understand the pressure of being a small business ...
Who is more expensive? NetSuite CRM or InTouch?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for NetSuite CRM and InTouch.
NetSuite CRM price starts at $129 per month , On a scale between 1 to 10 NetSuite CRM+ is rated 6, which is similar to the average cost of CRM software. InTouch price starts at $368.74 per user/month , When comparing InTouch to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: NetSuite CRM is more expensive than InTouch.
Which software includes more/better features?
We've compared NetSuite CRM Vs. InTouch based on some of the most important and required CRM features.
NetSuite CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Mobile Access, Campaign Dashboard, Case Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking, Email Marketing.
InTouch: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
This CRM solution can cater to many businesses.
InTouch Legal Management software is primarily designed for law firms, solo practitioners, and in-house legal departments.