Compare InVision WFM and CenterWare Inbound - Aug 2022

Shlomi LaviShlomi Lavi / Aug 23, 2022

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Bottom Line: Which is Better - InVision WFM or CenterWare Inbound?

CenterWare Inbound is more expensive to implement (TCO) than InVision WFM, and CenterWare Inbound is rated higher (91/100) than InVision WFM (62/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

InVision Software Vs. Nuxiba Technologies

InVision Software: Since 1995, InVision has been helping its clients to optimise their workforce management, increase their productivity and quality of work and reduce their costs. The InVision group incorporates the brands injixo, a cloud platform with training, workforce management and industry network, The Call Center School, offering cloud-learning courses for ca...

Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency. Nuxiba Technologies is a team...

Who is more expensive? InVision WFM or CenterWare Inbound?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for InVision WFM and CenterWare Inbound.

InVision WFM price starts at $298.97 per month , On a scale between 1 to 10 InVision WFM is rated 4, which is lower than the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 InVision WFM is rated 4, which is lower than the average cost of Call Center software.

Bottom line: InVision WFM cost is around the same cost of CenterWare Inbound.

Which software includes more/better features?

We've compared InVision WFM Vs. CenterWare Inbound based on some of the most important and required Call Center features.

InVision WFM: We are still working to collect the list of features for InVision WFM.

CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.

Target customer size

InVision WFM's typical customers include: Medium and large size businesses, and CenterWare Inbound's target customer size include: Medium and large size businesses.

InVision WFM

ITQlick rating
(4.4/5)

starts at $298.97 per month

InVision WFM is a leading cloud-based Call Center software, it is designed to support medium and large size call centers. InVision WFM received a rating of 4.4 from ITQlick team. The software cost is considered...

Categories: Call Recording, Call Center, Employee Scheduling, Workforce Management.

CenterWare Inbound

ITQlick rating
(4.6/5)

CenterWare Inbound is a cloud-based software that handles and streamlines the communication between agents and the various callers through intelligent routing capabilities. CenterWare Inbound strategically dist...

Categories: Auto Dialer / Predictive Dialer, Automatic Call Distribution (ACD), Call Recording, Conference Calling, CRM.

Compare specifications

Compare features

InVision WFM: 0 Features

We are working to collect the list of features

CenterWare Inbound: 0 Features

We are working to collect the information
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
InVision...
ITQlick rating
4.4/5
Score
62/100
Pricing
4/10
License pricing
$298.97 per month
Functionality
6
Compare
CenterWa...
ITQlick rating
4.6/5
Score
91/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
9
nextiva ...
ITQlick rating
4.5/5
Score
99/100
Pricing
3.6/10
License pricing
$11.95 per user/month
Functionality
20
8x8 Cont...
ITQlick rating
3.9/5
Score
93/100
Pricing
2.2/10
License pricing
$15 per user/month
Functionality
43
zendesk
ITQlick rating
4.3/5
Score
90/100
Pricing
2/10
License pricing
$49 per user/month
Functionality
25

Auditor - Shlomi Lavi

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Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.