Compare IssueTrak and 8x8 Contact Center - Mar 2022

Shlomi Lavi

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Bottom Line: Which is Better - IssueTrak or 8x8 Contact Center?

IssueTrak is more expensive to implement (TCO) than 8x8 Contact Center, and 8x8 Contact Center is rated higher (93/100) than IssueTrak (78/100). Both tools offer the same amount of features.

Looking for the right Issue Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Issue Trak Vs. 8x8, INC

Issue Trak: Issue trak is a software development firm. After several years of delivering custom tracking applications to clients, founder Hank Luhring came up with a vision for a web-based software program that would allow customers to enter support requests online.

8x8, INC: 8x8 delivers cloud-based business communications solutions that are affordable, easy to use, and incredibly advanced. We help small and medium businesses serve their customers better, work smarter and conduct business anywhere, anytime. From hosted VoIP business phone service to hosted contact centers to unified communications, our services are pro...

Who is more expensive? IssueTrak or 8x8 Contact Center?

The real total cost of ownership (TCO) of Issue Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IssueTrak and 8x8 Contact Center.

IssueTrak price starts at $59 per agent/month , On a scale between 1 to 10 IssueTrak is rated 4, which is lower than the average cost of Issue Management software. 8x8 Contact Center price starts at $15 per user/month , When comparing 8x8 Contact Center to its competitors, the software is rated 2 - much lower than the average Issue Management software cost.

Bottom line: IssueTrak is more expensive than 8x8 Contact Center.

Which software includes more/better features?

We've compared IssueTrak Vs. 8x8 Contact Center based on some of the most important and required Issue Management features.

IssueTrak: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.

8x8 Contact Center: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Call Conferencing, Call Queue Management, Call Recording.

Target customer size

IssueTrak's typical customers include: Small, medium and large size businesses, 8x8 Virtual Contact Center is best for large enterprises, mid size businesses, and small businesses.