IT Incident Software is an emerging help desk program. It is part of the TechnologyEssentials suite of Facility Dude as one of its modules. It is designed primarily to deal with management of helpdesk. It is cl...
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IT Incident is more expensive to implement (TCO) than Freshdesk, and Freshdesk is rated higher (94/100) than IT Incident (79/100). Freshdesk offers users more features (10) than IT Incident (0). There is a clear winner in this case and it is Freshdesk!
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
ManageEngine: ManageEngine is the enterprise IT management software division of Zoho Corporation. Founded in 1996 and known until 2009 as AdventNet Inc., Zoho Corporation has offices in California, Austin, New Jersey, India, Singapore, Tokyo and Beijing.
FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for IT Incident and Freshdesk.
IT Incident accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 IT Incident Software is rated 4, which is lower than the average cost of Help Desk software. Freshdesk price starts at $15 per agent/month , When comparing Freshdesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.
Bottom line: IT Incident is more expensive than Freshdesk.
We've compared IT Incident Vs. Freshdesk based on some of the most important and required Help Desk features.
IT Incident: We are still working to collect the list of features for IT Incident.
Freshdesk: Billing and Invoicing, Customer Survey, Email Integration, Knowledge Base/FAQ, LDAP/Active Directory Synchronization.
IT Incident Software is created for small businesses (1-20 employees), mid-sized companies (10-100 employees), and large enterprises (100+ employees) in the Information and Technology (IT) and Systems Management industry, mainly those businesses engaging in the field of help desk and IT. Freshdesk works great for small to medium enterprises that think they need to rely on a cloud-based solution for their customer support.
IT Incident Software is an emerging help desk program. It is part of the TechnologyEssentials suite of Facility Dude as one of its modules. It is designed primarily to deal with management of helpdesk. It is cl...
Compare PricingITQlick Score: | 79/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Help Desk -> IT Incident review |
Company: | ManageEngine |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Cloud |
Links: | IT Incident review, IT Incident pricing, IT Incident alternatives |
ITQlick Score: | 94/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> Freshdesk review |
Company: | FRESHDESK INC. |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | Freshdesk review, Freshdesk pricing, Freshdesk alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.