Compare ITP CCM and Gainsight - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - ITP CCM or Gainsight?

Gainsight is more expensive to implement (TCO) than ITP CCM, and Gainsight is rated higher (85/100) than ITP CCM (50/100). Gainsight offers users more features (4) than ITP CCM (3).

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Aia software Vs. Gainsight

Aia software: Aia is the global developer and supplier of ITP, the ultimate Customer Communications Management solution for clients in different branches worldwide. Our reliable and flexible ITP products have helped over a thousand businesses in 30 countries, including some of the leading financials worldwide. ITP is your software, adaptable by your peop...

Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.

Who is more expensive? ITP CCM or Gainsight?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for ITP CCM and Gainsight.

ITP CCM price starts at $49 per month , On a scale between 1 to 10 ITP CCM is rated 2, which is much lower than the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.

Bottom line: Gainsight is more expensive than ITP CCM.

Which software includes more/better features?

We've compared ITP CCM Vs. Gainsight based on some of the most important and required Customer Experience Management features.

ITP CCM: Data Import/Export, Basic Reports, Online Customer Support.

Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.

Target customer size

ITP CCM's typical customers include: Start up, Small business, Medium business, Large business, and Gainsight's target customer size include: Small, medium and large size businesses.