Compare Pega CRM and ITP CCM - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or ITP CCM?

Pega CRM is more expensive to implement (TCO) than ITP CCM, and Pega CRM is rated higher (87/100) than ITP CCM (50/100). Both tools offer the same amount of features.

Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. Aia software

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Aia software: Aia is the global developer and supplier of ITP, the ultimate Customer Communications Management solution for clients in different branches worldwide. Our reliable and flexible ITP products have helped over a thousand businesses in 30 countries, including some of the leading financials worldwide. ITP is your software, adaptable by your peop...

Who is more expensive? Pega CRM or ITP CCM?

The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and ITP CCM.

Pega CRM price starts at $90 per user/month , On a scale between 1 to 10 Chordiant is rated 4, which is lower than the average cost of Customer Experience Management software. ITP CCM price starts at $49 per month , When comparing ITP CCM to its competitors, the software is rated 2 - much lower than the average Customer Experience Management software cost.

Bottom line: Pega CRM is more expensive than ITP CCM.

Which software includes more/better features?

We've compared Pega CRM Vs. ITP CCM based on some of the most important and required Customer Experience Management features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

ITP CCM: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Pega CRM's typical customers include: Start up, Small business, Medium business, Large business, and ITP CCM's target customer size include: Start up, Small business, Medium business, Large business.