Shlomi Lavi /
Dec 18, 2022
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Bottom Line: Which is Better - Kickserv or ServiceMax?
ServiceMax is more expensive to implement (TCO) than Kickserv, and ServiceMax is rated with the same score (93/100) as Kickserv (93/100). Kickserv offers users more features (11) than ServiceMax (6). There is a clear winner in this case and it is Kickserv!
Looking for the right Field Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Kickserv Vs. ServiceMax
Kickserv: This new platform utilized the cloud to maximize the ease of updating the software as it was developed. This eliminated the grueling process of driving out to update all the servers in each of the locations and spending thousands of dollars maintaining those servers. This new web based program helped to grow the company even further, 18 locations d...
ServiceMax: ServiceMax’s field service management software delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service to optimize operations and delight customers.
Companies use the ServiceMax field ...
Who is more expensive? Kickserv or ServiceMax?
The real total cost of ownership (TCO) of Field Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Kickserv and ServiceMax.
Kickserv price starts at $31 per month , On a scale between 1 to 10 Kickserv is rated 2, which is much lower than the average cost of Field Service software. ServiceMax price starts at $100 per user/month , When comparing ServiceMax to its competitors, the software is rated 8 - higher than the average Field Service software cost.
Bottom line: ServiceMax is more expensive than Kickserv.
Which software includes more/better features?
We've compared Kickserv Vs. ServiceMax based on some of the most important and required Field Service features.
Kickserv: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Basic Reports, Daily Schedule/To-Do, Data Import/Export, Mobile Access, Online Customer Support, Billing & Invoicing, Customer Self Service Portal, Team Collaboration.
ServiceMax: Custom User Interface, Customizable Reports, Maintenance Management, Maintenance Scheduling, Real Estate Portfolio Management.
Target customer size
Kickserv is suitable for service companies that are looking for a complete CRM solution for managing all employees in a single calendar. ServiceMax is best for small and medium sized growing companies.