Compare KnowledgeOwl and Inbenta - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - KnowledgeOwl or Inbenta?

Inbenta is more expensive to implement (TCO) than KnowledgeOwl, and KnowledgeOwl is rated higher (89/100) than Inbenta (79/100).

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

KnowledgeOwl Vs. Inbenta

KnowledgeOwl: KnowledgeOwl provides knowledge base software for small business to create both external and internal knowledge bases.

Inbenta: Utilizing patented natural language processing technology, Inbenta Search for Customer Support is an intelligent, AI-powered self-service solution that provides accurate search results more than 80% of the time across 25 different languages. The enhanced website search provides customers with answers right away based on the meaning of their questio...

Who is more expensive? KnowledgeOwl or Inbenta?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KnowledgeOwl and Inbenta.

KnowledgeOwl price starts at $79 per month , On a scale between 1 to 10 KnowledgeOwl is rated 2, which is much lower than the average cost of Knowledge Management software. Inbenta accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 KnowledgeOwl is rated 2, which is much lower than the average cost of Knowledge Management software.

Bottom line: Inbenta is more expensive than KnowledgeOwl.

Which software includes more/better features?

We've compared KnowledgeOwl Vs. Inbenta based on some of the most important and required Knowledge Management features.

KnowledgeOwl: We are still working to collect the list of features for KnowledgeOwl.

Inbenta: We are still working to collect the list of features for Inbenta.

Target customer size

KnowledgeOwl's typical customers include: Small, medium and large size businesses, Our customers vary across all industry verticals but share a common demand for an easy-to-deploy, self-service solution that can reduce incoming customer support tickets and cart abandonment rates.