KnowledgeOwl Review - why 4.7 stars?

Shlomi Lavi / updated: Apr 30, 2022

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What is KnowledgeOwl?

KnowledgeOwl is a cloud-based knowledge management software that enables its users to create a custom internal knowledge base for their operations. It also allows them to manage customer onboarding to reduce support requests. Organizations can leverage these features to make their content secured from unpermitted access.

The software highlight features include WYSIWYG Editor, Topic-based Category, Embed Video, and Group Restrictions. KnowledgeOwl is a privately-owned computer software company headquartered in Broomfield, Colorado, USA. It started its operations in 2015 and currently has between 10 and 50 employees. It won the Expert Choice Best LMS Software from FinancesOnline in 2016.

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Who is it best for?

The typical customers include the following business size: Small, medium and large size businesses.

What is the actual cost?

KnowledgeOwl pricing is based on three subscription models, namely Flex, Business, and Enterprise. No free plan is available, but new users can access a 30-day free trial. Flex pricing starts at $79 per month, with one author and one knowledge base. Additional authors cost $20 per author per month, while additional knowledge bases cost $40 per knowledge base per month.

KnowledgeOwl Business pricing starts at $299 per month, allowing users to upload their SSL certificates. The pricing for additional users is the same as for the Flex plan. KnowledgeOwl Enterprise pricing is fixed at $999 per month, with additional features like vendor security forms. Pricing for additional authors and knowledge bases are unchanged.

ITQlick pricing score is 2 out of 10 (10 is most expensive). Access ITQlick pricing guide for KnowledgeOwl. You can also find here pricing information from KnowledgeOwl's website.

Pros

• The platform is generally feature-rich and undergoes regular updates
• KnowledgeOwl has excellent and responsive support personnel
• KnowledgeOwl is easy to set up and use
• Users can seamlessly navigate the software User Interface

Cons

• KnowledgeOwl pricing is expensive compared to its leading alternatives
• The platform does not offer robust in-app communication tools like its leading alternatives
• KnowledgeOwl does not have rich backend reporting as of yet

How it stacks up?

Access a head to head analysis of KnowledgeOwl vs alternative software solutions.

Frequently Asked Questions (FAQs)

Is KnowledgeOwl right for you or your business?

KnowledgeOwl is a knowledge management software solution scalable for businesses of all sizes. The platform serves governments, startups, nonprofits, SaaS organizations, etc., across several industries and has thousands of customers globally.