Compare KnowledgeOwl and SmartSupport - Oct 2022
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Bottom Line: Which is Better - KnowledgeOwl or SmartSupport?
SmartSupport is more expensive to implement (TCO) than KnowledgeOwl, and KnowledgeOwl is rated higher (89/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than KnowledgeOwl (0).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
KnowledgeOwl Vs. Safeharbor Knowledge Solutions
KnowledgeOwl: KnowledgeOwl provides knowledge base software for small business to create both external and internal knowledge bases.
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
Who is more expensive? KnowledgeOwl or SmartSupport?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for KnowledgeOwl and SmartSupport.
KnowledgeOwl price starts at $79 per month , On a scale between 1 to 10 KnowledgeOwl is rated 2, which is much lower than the average cost of Knowledge Management software. SmartSupport price starts at $199 per user/month , When comparing SmartSupport to its competitors, the software is rated 8 - higher than the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than KnowledgeOwl.
Which software includes more/better features?
We've compared KnowledgeOwl Vs. SmartSupport based on some of the most important and required Knowledge Management features.
KnowledgeOwl: We are still working to collect the list of features for KnowledgeOwl.
SmartSupport: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration.
Target customer size
KnowledgeOwl's typical customers include: Small, medium and large size businesses, SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management.
SmartSupport
starts at $199 per user/month
SmartSupport provides Knowledge Base software integrated with Community Forums. The software provides a simple and user-friendly setup that provides strong search options to enable high agent productivity, by r...
PriceDemoCompare specifications
KnowledgeOwl Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Knowledge Management -> KnowledgeOwl review |
Company: | KnowledgeOwl |
Pricing: | starts at $79 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | KnowledgeOwl review, KnowledgeOwl pricing, KnowledgeOwl alternatives |
SmartSupport Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
Compare features
KnowledgeOwl: 0 Features
SmartSupport: 17 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.