Compare SmartSupport and KnowledgeOwl - Oct 2022
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Bottom Line: Which is Better - SmartSupport or KnowledgeOwl?
SmartSupport is more expensive to implement (TCO) than KnowledgeOwl, and KnowledgeOwl is rated higher (89/100) than SmartSupport (78/100). SmartSupport offers users more features (17) than KnowledgeOwl (0).
Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Safeharbor Knowledge Solutions Vs. KnowledgeOwl
Safeharbor Knowledge Solutions: Safeharbor Knowledge Solutions is a provider of forums & knowledge base software tools and knowledge management solutions. Our applications optimize knowledge base content, simplify knowledge base and forum management, and help organizations maximize their support channel ROI. Set up a knowledge base on your website in minutes and start deflecting ...
KnowledgeOwl: KnowledgeOwl provides knowledge base software for small business to create both external and internal knowledge bases.
Who is more expensive? SmartSupport or KnowledgeOwl?
The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SmartSupport and KnowledgeOwl.
SmartSupport price starts at $199 per user/month , On a scale between 1 to 10 SmartSupport is rated 8, which is higher than the average cost of Knowledge Management software. KnowledgeOwl price starts at $79 per month , When comparing KnowledgeOwl to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.
Bottom line: SmartSupport is more expensive than KnowledgeOwl.
Which software includes more/better features?
We've compared SmartSupport Vs. KnowledgeOwl based on some of the most important and required Knowledge Management features.
SmartSupport: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Change Management, Document Management, Email Integration, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Remote Control Access, Reporting.
KnowledgeOwl: We are still working to collect the list of features for KnowledgeOwl.
Target customer size
SmartSupport is a SaaS solution that can scale to address any business size that needs support for knowledge management. and KnowledgeOwl's target customer size include: Small, medium and large size businesses.
KnowledgeOwl
starts at $79 per month
KnowledgeOwl is a cloud-based knowledge management software that enables its users to create a custom internal knowledge base for their operations.
PriceDemoCompare specifications
SmartSupport Specifications
ITQlick Score: | 78/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Knowledge Management -> SmartSupport review |
Company: | Safeharbor Knowledge Solutions |
Pricing: | starts at $199 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | SmartSupport review, SmartSupport pricing, SmartSupport alternatives |
KnowledgeOwl Specifications
ITQlick Score: | 89/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Knowledge Management -> KnowledgeOwl review |
Company: | KnowledgeOwl |
Pricing: | starts at $79 per month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | KnowledgeOwl review, KnowledgeOwl pricing, KnowledgeOwl alternatives |
Compare features
SmartSupport: 17 Features
KnowledgeOwl: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.