Compare Lessons and Freshservice - Jul 2022

Shlomi Lavi

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Bottom Line: Which is Better - Lessons or Freshservice?

Freshservice is more expensive to implement (TCO) than Lessons, and Freshservice is rated higher (87/100) than Lessons (84/100). Freshservice offers users more features (15) than Lessons (5). There is a clear winner in this case and it is Freshservice!

Looking for the right Knowledge Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Secutor Solutions LLC Vs. FRESHDESK INC.

Secutor Solutions LLC: OUR MISSION Provide superior services and products for the discovery, capture, management and reuse of knowledge. Demonstrate resolute commitment and passion for understanding and delivering the customer's needs in all products and services.

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Lessons Learned Database or Freshservice?

The real total cost of ownership (TCO) of Knowledge Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Lessons Learned Database and Freshservice.

Lessons Learned Database price starts at $8 per user/month , On a scale between 1 to 10 Lessons Learned Database is rated 2, which is much lower than the average cost of Knowledge Management software. Freshservice price starts at $19 per agent/month , When comparing Freshservice to its competitors, the software is rated 2 - much lower than the average Knowledge Management software cost.

Bottom line: Lessons Learned Database cost is around the same cost of Freshservice.

Which software includes more/better features?

We've compared Lessons Vs. Freshservice based on some of the most important and required Knowledge Management features.

Lessons Learned Database: Workforce Management, Project Management, Issue Management, Project Portfolio Management, Collaboration Management.

Freshservice: Email integration, Asset Management, Billing and Invoicing, Contract Management, Customer Survey.

Target customer size

The typical clients that can benefit from Lessons Learned Database are those from the small to medium-sized business especially those who are in the Information Technology (IT) and other information providers. Customers of the software include businesses of all sizes and types.