Compare LiveAgent and BOARD - Oct 2022
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Bottom Line: Which is Better - LiveAgent or BOARD?
BOARD is more expensive to implement (TCO) than LiveAgent, and LiveAgent is rated higher (80/100) than BOARD (75/100). BOARD offers users more features (43) than LiveAgent (5).
Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quality Unit Vs. BOARD International
Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...
BOARD International: Founded in 1994 BOARD International is the provider of the industry’s only programming-free toolkit for rapid and cost-effective development of Corporate Performance Management and Business Intelligence applications. A toolkit approach to Business Intelligence and Corporate Performance Management (CPM) represents a new, unique and cost effe...
Who is more expensive? LiveAgent or BOARD?
The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and BOARD.
LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. BOARD accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.
Bottom line: BOARD is more expensive than LiveAgent.
Which software includes more/better features?
We've compared LiveAgent Vs. BOARD based on some of the most important and required Help Desk features.
LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.
BOARD: Customizable Categories, Mobile Access, On Premise, Online Customer Support, Web Hosted Solution.
Target customer size
Customers of the software include businesses of all sizes and a wide range of types. BOARD is the preferred BI and CPM tool for more than 3000 companies around the globe.
Compare specifications
LiveAgent Specifications
ITQlick Score: | 80/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Help Desk -> LiveAgent review |
Company: | Quality Unit |
Pricing: | starts at $15 per agent/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | LiveAgent review, LiveAgent pricing, LiveAgent alternatives |
BOARD Specifications
ITQlick Score: | 75/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Business Intelligence -> BOARD review |
Company: | BOARD International |
Typical customers: | Medium and large size businesses |
Platforms: | Desktop, Mobile, Cloud |
Links: | BOARD review, BOARD pricing, BOARD alternatives |
Compare features
LiveAgent: 5 Features
BOARD: 43 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.