Compare LiveAgent and ServiceMax - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or ServiceMax?

ServiceMax is more expensive to implement (TCO) than LiveAgent, and ServiceMax is rated higher (93/100) than LiveAgent (80/100). ServiceMax offers users more features (6) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. ServiceMax

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

ServiceMax: ServiceMax’s field service management software delivers the future of field service, today. The first and only complete suite of cloud-based, collaborative and mobile field service applications, ServiceMax gives companies unprecedented capabilities in field service to optimize operations and delight customers. Companies use the ServiceMax field ...

Who is more expensive? LiveAgent or ServiceMax?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and ServiceMax.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. ServiceMax price starts at $100 per user/month , When comparing ServiceMax to its competitors, the software is rated 8 - higher than the average Help Desk software cost.

Bottom line: ServiceMax is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. ServiceMax based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

ServiceMax: Custom User Interface, Customizable Reports, Maintenance Management, Maintenance Scheduling, Real Estate Portfolio Management.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. ServiceMax is best for small and medium sized growing companies.