Compare LiveAgent and Vena - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - LiveAgent or Vena?

Vena is more expensive to implement (TCO) than LiveAgent, and Vena is rated higher (87/100) than LiveAgent (80/100). Vena offers users more features (9) than LiveAgent (5).

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Quality Unit Vs. Vena Solution

Quality Unit: Quality Unit is a privately owned software development and technology company. We specialize in software development of web based products and information systems designed for mid to large sized companies. Today, more than 19,000 customers worldwide are operating with our products, spanning a wide variety of projects, from small personal webs...

Vena Solution: Vena Solutions delivers the most flexible performance management solution available for budgeting, forecasting, planning, reporting, analytics, and other mission-critical finance and accounting processes to large and mid-market companies around the world. Vena’s unified web-based software platform embraces all the power and flexibility of Microsoft...

Who is more expensive? LiveAgent or Vena?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for LiveAgent and Vena.

LiveAgent price starts at $15 per agent/month , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software. Vena accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 LiveAgent is rated 2, which is much lower than the average cost of Help Desk software.

Bottom line: Vena is more expensive than LiveAgent.

Which software includes more/better features?

We've compared LiveAgent Vs. Vena based on some of the most important and required Help Desk features.

LiveAgent: Chat, Email integration, IT Asset Management, Network Management, Ticket Management.

Vena: Version Control, Audit Trail, Budgeting & Forecasting, Financial reporting, OLAP.

Target customer size

Customers of the software include businesses of all sizes and a wide range of types. Vena is best for medium to large corporate companies that deal with a lot of spreadsheets and spreadsheet like reports from other companies and/or subsidiaries.