Compare Microlog and zendesk - Apr 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Microlog or zendesk?

Microlog is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Microlog (82/100). zendesk offers users more features (11) than Microlog (4). There is a clear winner in this case and it is zendesk!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Microlog Vs. Zendesk

Microlog: We leverage Interactive Voice Response (IVR), speech synthesis and Voice over Internet Protocol (VoIP) technology to deliver an engaged customer experience to your customers. Microlog ServiceFirst™ best supports your strategic end-to-end customer experience goals

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? Microlog or zendesk talk?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Microlog and zendesk talk.

Microlog accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Microlog is rated 8, which is higher than the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: Microlog is more expensive than zendesk talk.

Which software includes more/better features?

We've compared Microlog Vs. zendesk based on some of the most important and required Call Center features.

Microlog: IVR (Interactive Voice Response), IVR System, Call Center, VoIP.

zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.

Target customer size

Microlog's typical customers include: Small businesses and start ups, and zendesk talk's target customer size include: Small, medium and large size businesses.