Compare zendesk and Microlog - Apr 2022
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Bottom Line: Which is Better - zendesk or Microlog?
Microlog is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than Microlog (82/100). zendesk offers users more features (11) than Microlog (4). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Zendesk Vs. Microlog
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Microlog: We leverage Interactive Voice Response (IVR), speech synthesis and Voice over Internet Protocol (VoIP) technology to deliver an engaged customer experience to your customers. Microlog ServiceFirst™ best supports your strategic end-to-end customer experience goals
Who is more expensive? zendesk talk or Microlog?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for zendesk talk and Microlog.
zendesk talk price starts at $49 per user/month , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software. Microlog accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 zendesk talk is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Microlog is more expensive than zendesk talk.
Which software includes more/better features?
We've compared zendesk Vs. Microlog based on some of the most important and required Call Center features.
zendesk talk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management, Call Recording, Inbound Call Center, IVR (Interactive Voice Response).
Microlog: IVR (Interactive Voice Response), IVR System, Call Center, VoIP.
Target customer size
zendesk talk's typical customers include: Small, medium and large size businesses, and Microlog's target customer size include: Small businesses and start ups.
Microlog
Microlog is a communication software designed to help organizations keep their customers informed and engaged. This software uses text and emails to ensure that information is transferred for multiple uses, inc...
Compare PricingCompare specifications
zendesk talk Specifications
ITQlick Score: | 90/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | Call Center -> zendesk talk review |
Company: | Zendesk |
Pricing: | starts at $49 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Mobile, Cloud |
Links: | zendesk talk review, zendesk talk pricing, zendesk talk alternatives |
Microlog Specifications
ITQlick Score: | 82/100 |
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ITQlick Rating: |
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Pricing: | 8/10 - high cost |
Category: | Call Center -> Microlog review |
Company: | Microlog |
Typical customers: | Small businesses and start ups |
Platforms: | Desktop, Mobile, Cloud |
Links: | Microlog review, Microlog pricing, Microlog alternatives |
Compare features
zendesk talk: 11 Features
Microlog: 4 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.