MyCase Vs Salesforce CRM (Apr 2021)

Shlomi LaviShlomi Lavi / Apr 29, 2021

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Bottom Line: Which is Better - MyCase or Salesforce CRM?

Salesforce CRM is more expensive to implement (TCO) than MyCase, Salesforce CRM is rated higher (98/100) than MyCase (94/100). Salesforce CRM offers more features (21) to their users than MyCase (11). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right Legal Management solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How MyCase compares with Salesforce.com?

MyCase: Our vision is to provide legal professionals with innovative and intuitive solutions that meet the needs of the modern law firm. Our robust technology enables attorneys, paralegals, and staff to access critical information and manage firm activities from anywhere, at anytime. MyCase was founded in 2010 by a practicing lawyer and a team of techno...

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Who's more expensive? MyCase or Salesforce?

The real total cost of ownership (TCO) of Legal Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for MyCase and Salesforce.

MyCase price starts at $49 per user/month , on a scale between 1 to 10 MyCase is rated 2, which is much lower than the average cost of Legal Management software. Salesforce price starts at $25 per user/month , when comparing Salesforce to their competitors, the software is rated 2 - much lower than the average Legal Management software cost.

Bottom line: MyCase cost is around the same cost of Salesforce.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared MyCase Vs. Salesforce CRM based on some of the most important and required Legal Management features. MyCase: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Version Control, Project Collaboration, Time and Expense Tracking, Billing & Invoicing, Document Indexing, Document Tagging, Document Management, Time Tracking by Client. Salesforce: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database.

Target customer size

The software has been designed for small and medium law practicing firms, although it can also be used by solo practices. Salesforce is optimal for people as well as companies.

MyCase

ITQlick rating
(4.7/5)

starts at $49 per user/month

MyCase is a legal management solution built for attorneys and small to medium law firms. Its key features include document, legal practice, and contacts management, time and expense tracking, client portal, pay...

Categories: Billing & Invoicing, Strategic Planning, Case Management, Document Management.

Salesforce CRM

ITQlick rating
(4.4/5)

starts at $25 per user/month

Salesforce is a cloud-hosted customer relationship management (CRM) software suite that offer solutions for small, mid-level and enterprise organizations focusing mainly on sales and support. The software offer...

Categories: Data Analysis Tools, Computer Telephony Integration (CTI), Mobile, Case Management, Social Media.

Compare specifications

Compare features

MyCase: 11 Features

Version Control
Project Collaboration
Time and Expense Tracking
Billing & Invoicing
Document Indexing
Document Tagging
Document Management
Time Tracking by Client
Time Tracking
Task Management
Vendor/Client Portal

Salesforce: 21 Features

Campaign Dashboard
Campaign Management
Case Management
Contact Management
Customer Database
Customer Self Service Portal
Customer Service
Customer Support Tracking
Dashboards
Email Marketing
Knowledge Base
Lead Management
Marketing Automation
Multi-Channel Marketing
Multi-Language
Sales Automation
Sales Reports
Social Advertising
Workflow Rules & Management
Collaboration Center
Report Viewing
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
MyCase
ITQlick rating
4.7/5
Score
94/100
Pricing
3/10
License pricing
$49 per user/month
Functionality
24
Review
Compare
Salesforce
ITQlick rating
4.4/5
Score
98/100
Pricing
3/10
License pricing
$25 per user/month
Functionality
28
Filevine
ITQlick rating
4.8/5
Score
96/100
Pricing
2.6/10
License pricing
Pricing not available
Functionality
24
Clio
ITQlick rating
4.7/5
Score
96/100
Pricing
2.2/10
License pricing
$39 per user/month
Functionality
20
Review
Tabs3
ITQlick rating
4.7/5
Score
94/100
Pricing
2.4/10
License pricing
$445 per month
Functionality
9
Review
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.