Shlomi Lavi / Dec 26, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Castel Detect is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Castel Detect (80/100). nextiva app offers users more features (16) than Castel Detect (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Castel Communications: Founded in 1982, Castel designs call center software, services and solutions engineered for businesses. Castel listens, learns, plans and partners with companies to define and realize their future. When it is not necessary to receive speech analytics results instantaneously for your business to take immediate action, batch processed analysis of you...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Castel Detect.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Castel Detect accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Castel Detect is more expensive than nextiva app.
We've compared nextiva app Vs. Castel Detect based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Castel Detect: We are still working to collect the list of features for Castel Detect.
Nextiva is ideal for little firms and also large call facilities. and Castel Detect's target customer size include: SMBs.
starts at $11.95 per user/month
Nextiva is a cloud-based business phone system offered to companies. It can be integrated with various CRM applications. It offers two different packages for differently sized organizations. Using its powerful ...
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Castel Detect is a leading cloud-based Call Center software, it is designed to support small and medium size call centers. Castel Detect received a rating of 3.5 from ITQlick team. The software cost is consider...
Compare Pricing| ITQlick Score: | 99/100 |
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| ITQlick Rating: |
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| Pricing: | 2/10 - low cost |
| Category: | Call Center -> nextiva app review |
| Company: | Nextiva |
| Pricing: | starts at $11.95 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Mobile, Cloud |
| Links: | nextiva app review, nextiva app pricing, nextiva app alternatives |
| ITQlick Score: | 80/100 |
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| ITQlick Rating: |
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| Pricing: | 4/10 - average cost |
| Category: | Call Center -> Castel Detect review |
| Company: | Castel Communications |
| Typical customers: | SMBs |
| Platforms: | Desktop, Cloud |
| Links: | Castel Detect review, Castel Detect pricing, Castel Detect alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.