Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Eclipse CMS?
nextiva app is more expensive to implement (TCO) than Eclipse CMS, and nextiva app is rated higher (99/100) than Eclipse CMS (62/100). nextiva app offers users more features (16) than Eclipse CMS (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Data Track Technology
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Data Track Technology: We are a company that operates with clients globally and has more than 35 years’ experience in the networking and communications arena; where multi-vendor embedded devices/systems, or other appliances, form the backbone of telecommunications, commercial and industrial networks. Our experience and skills can help when your business objectives requir...
Who is more expensive? nextiva app or Eclipse CMS?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Eclipse CMS.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Eclipse CMS accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: nextiva app cost is around the same cost of Eclipse CMS.
Which software includes more/better features?
We've compared nextiva app Vs. Eclipse CMS based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Eclipse CMS: We are still working to collect the list of features for Eclipse CMS.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Eclipse CMS's target customer size include: Medium and large size businesses.