Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Engage Score?
Engage Score is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Engage Score (62/100). nextiva app offers users more features (16) than Engage Score (0). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. TelStrat
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
TelStrat: Headquarted in Allen, Texas, TelStrat® was founded in 1993 as a provider of OEM products for Nortel, Cisco, and other major telecom equipment companies. It released its first TelStrat-branded call recording solution, iDVRTM, in 2000. TelStrat continued to evolve and advance the product in subsequent years - adding new features, capabilities, and pl...
Who is more expensive? nextiva app or Engage Score?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Engage Score.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Engage Score price starts at $17 per month , When comparing Engage Score to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: Engage Score is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. Engage Score based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Engage Score: We are still working to collect the list of features for Engage Score.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Engage Score's target customer size include: Medium and large size businesses.