Compare nextiva app and Infinity - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - nextiva app or Infinity?

Infinity is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Infinity (76/100). nextiva app offers users more features (16) than Infinity (7). There is a clear winner in this case and it is nextiva app!

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nextiva Vs. 1Call

Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best. Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.

1Call: Quite frankly, we’re even impressed with the research findings. But that’s the type of company AMTELCO is, and that’s the type of company the 1Call Division is. We specialize in offering enterprise-wide communication solutions for healthcare organizations. 1Call has been, and will continue to be the leader in developing, implementing, and maintaini...

Who is more expensive? nextiva app or Infinity?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Infinity.

nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Infinity price starts at $30,000 per license , When comparing Infinity to its competitors, the software is rated 6 - similar to the average Call Center software cost.

Bottom line: Infinity is more expensive than nextiva app.

Which software includes more/better features?

We've compared nextiva app Vs. Infinity based on some of the most important and required Call Center features.

nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.

Infinity: Document Management, Data Center Management, Market Risk Management, Compliance , Quality management.

Target customer size

Nextiva is ideal for little firms and also large call facilities. and Infinity's target customer size include: Small, medium and large size businesses.