Shlomi Lavi /
Dec 26, 2022
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Bottom Line: Which is Better - nextiva app or Unified Outreach?
Unified Outreach is more expensive to implement (TCO) than nextiva app, and nextiva app is rated higher (99/100) than Unified Outreach (72/100). nextiva app offers users more features (16) than Unified Outreach (3). There is a clear winner in this case and it is nextiva app!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Nextiva Vs. Aspect Software, Inc
Nextiva : People are our most valuable asset and the key to our success. We seek people that lead by hard work, commitment, integrity, ambition, and who are driven to be the best.
Continuously strive to be the best. Be humble, because there is always someone better than us. Learn from others who have done it before us.
Aspect Software, Inc: Aspect builds customer relationships through a combination of contact management, workforce optimization and Microsoft unified communications and collaboration platform solutions, enabling organizations to meet the expectations of today’s technology-savvy, socially connected consumer by bringing customer contact to every key functional area of the ...
Who is more expensive? nextiva app or Unified Outreach?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for nextiva app and Unified Outreach.
nextiva app price starts at $11.95 per user/month , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software. Unified Outreach accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Nextiva Hosted Call Center is rated 2, which is much lower than the average cost of Call Center software.
Bottom line: Unified Outreach is more expensive than nextiva app.
Which software includes more/better features?
We've compared nextiva app Vs. Unified Outreach based on some of the most important and required Call Center features.
nextiva app: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Call Center Management, Campaign Dashboard, Customer Database, Customer Service, Customer Support Tracking, Dashboards, Email Marketing, Knowledge Base.
Unified Outreach: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Nextiva is ideal for little firms and also large call facilities. and Unified Outreach's target customer size include: Small, medium and large size businesses.