Compare Nutshell and Freshsales - Feb 2023

Shlomi Lavi

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Bottom Line: Which is Better - Nutshell or Freshsales?

Freshsales is more expensive to implement (TCO) than Nutshell, and Nutshell is rated higher (96/100) than Freshsales (93/100).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Nutshell Vs. FRESHDESK INC.

Nutshell: We’re building beautiful software that builds happy companies. We believe that smart design makes it possible to create a CRM that people enjoy. We also believe that CRMs need to be open, so we’ve built Nutshell to integrate with services like Google Apps, Zendesk, Olark, Wufoo and MailChimp. And our vision for software doesn’t end with the web....

FRESHDESK INC.: Freshdesk was built ground-up to make your agents’ lives better. That is why you will find intelligent capabilities out-of-the-box, that automatically categorize, prioritize and dispatch your tickets, and even suggest the best solutions when you get one.

Who is more expensive? Nutshell or Freshsales?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Nutshell and Freshsales.

Nutshell price starts at $19 per user/month , On a scale between 1 to 10 Nutshell is rated 2, which is much lower than the average cost of CRM software. Freshsales price starts at $15 per user/month , When comparing Freshsales to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Nutshell cost is around the same cost of Freshsales.

Which software includes more/better features?

We've compared Nutshell Vs. Freshsales based on some of the most important and required CRM features.

Nutshell: We are still working to collect the list of features for Nutshell.

Freshsales: We are still working to collect the list of features for Freshsales.

Target customer size

Customers of the software include organizations of all sizes and a variety of types. The Freshsales offers great assistance to users belonging to the small business (1-100 employees) and mid-sized business (100 to 500 employees), not to mention freelancers, public administration and non-for-profit, especially the businesses doing CRM, sales, marketing and lead management in the industry of IT and related services and marketing.