Shlomi Lavi /
Dec 13, 2022
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Bottom Line: Which is Better - Parakeet or Pulsar?
Pulsar is more expensive to implement (TCO) than Parakeet, and Parakeet is rated higher (84/100) than Pulsar (53/100). Parakeet offers users more features (5) than Pulsar (0). There is a clear winner in this case and it is Parakeet!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Parakeet Communications Vs. Pulsar Platform
Parakeet Communications: Get started with a phone system designed from the ground up for modern teams, running across all of your existing devices, and seamlessly integrated with your favorite apps.
Pulsar Platform: Pulsar is a new breed of social intelligence platform that’s re-inventing social media monitoring.
Born out of 10 years of experience with social data, Pulsar enables marketers to go beyond keyword tracking to map brand audiences, track how content spreads and measure the reach of social conversations.
Who is more expensive? Parakeet or Pulsar?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Parakeet and Pulsar.
Parakeet price starts at $15 per user/month , On a scale between 1 to 10 Parakeet is rated 2, which is much lower than the average cost of Call Center software. Pulsar price starts at $29 per user/month , When comparing Pulsar to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: Parakeet cost is around the same cost of Pulsar.
Which software includes more/better features?
We've compared Parakeet Vs. Pulsar based on some of the most important and required Call Center features.
Parakeet: ACD (Automatic Call Distribution), Blended Call Center, Inbound Call Center, Outbound Call Center, Call Center.
Pulsar: We are still working to collect the list of features for Pulsar.
Target customer size
Parakeet's typical customers include: Small, medium and large size businesses, and Pulsar's target customer size include: Small, medium and large size businesses.