Compare Pega CRM and Contivio Contact Center - May 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Contivio Contact Center?

Pega CRM is more expensive to implement (TCO) than Contivio Contact Center, and Contivio Contact Center is rated higher (76/100) than Pega CRM (68/100). Pega CRM offers users more features (3) than Contivio Contact Center (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. Contivio.com

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Contivio.com: Contivio.com is a global provider of advanced contact centers and integration and automation solutions. Contivio.com’s ability to rapidly deliver comprehensive solutions stems from our versatile suite of products – a number of which are patent protected – and has positioned us as respected leader in our fields of expertise. Our flagship Contivio...

Who is more expensive? Pega CRM or Contivio Contact Center?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and Contivio Contact Center.

Pega CRM price starts at $90 per feature , On a scale between 1 to 10 Pega CRM is rated 10, which is much higher than the average cost of CRM software. Contivio Contact Center price starts at $79 per user/month , When comparing Contivio Contact Center to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Pega CRM is more expensive than Contivio Contact Center.

Which software includes more/better features?

We've compared Pega CRM Vs. Contivio Contact Center based on some of the most important and required CRM features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Contivio Contact Center: We are still working to collect the list of features for Contivio Contact Center.

Target customer size

Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution. Customers of the software include small and medium businesses as well as large enterprises.