Compare Pega CRM and Hatchbuck - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pega CRM or Hatchbuck?

Pega CRM is more expensive to implement (TCO) than Hatchbuck, and Hatchbuck is rated higher (83/100) than Pega CRM (68/100). Hatchbuck offers users more features (5) than Pega CRM (3). There is a clear winner in this case and it is Hatchbuck!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Pegasystems Vs. Hatchbuck

Pegasystems: Pegasystems Inc. is a provider of Business Process Management solutions, CRM and a Business rules Platform based in Cambridge, Massachusetts. Pegasystems software revolutionizes how leading organizations optimize the customer experience and automate operations.

Hatchbuck: Today, Hatchbuck is on a mission to help power the dreams of small business and gives back to entrepreneurs around the globe as part of our Givebuck and Incubator programs. If you are in St. Louis or just passing through, we invite you to come hang with us, grab a rueben from our team's favorite lunch spot: Pickles Deli, and check out the Trex inc...

Who is more expensive? Pega CRM or Hatchbuck?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pega CRM and Hatchbuck.

Pega CRM price starts at $90 per feature , On a scale between 1 to 10 Pega CRM is rated 10, which is much higher than the average cost of CRM software. Hatchbuck price starts at $29 per month , When comparing Hatchbuck to its competitors, the software is rated 2 - much lower than the average CRM software cost.

Bottom line: Pega CRM is more expensive than Hatchbuck.

Which software includes more/better features?

We've compared Pega CRM Vs. Hatchbuck based on some of the most important and required CRM features.

Pega CRM: Data Import/Export, Basic Reports, Online Customer Support.

Hatchbuck: Campaign Management, Lead Management, Automatic Call Scheduling, Email Marketing, Marketing Automation.

Target customer size

Pega CRM is perfect for midsize companies and large industries that are looking for a CRM solution. Customers of the software mainly come from small and medium businesses.