Compare Pipeline Pilot and Cisco Webex Experience Management - Oct 2022

Shlomi Lavi

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Bottom Line: Which is Better - Pipeline Pilot or Cisco Webex Experience Management?

Pipeline Pilot is more expensive to implement (TCO) than Cisco Webex Experience Management, and Pipeline Pilot is rated higher (87/100) than Cisco Webex Experience Management (76/100). Pipeline Pilot offers users more features (3) than Cisco Webex Experience Management (0).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Accelrys Vs. CloudCherry Analytics

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

CloudCherry Analytics: Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve Customer Delight, using the customizable, easy-to-use SaaS-based solution.

Who is more expensive? Pipeline Pilot or CloudCherry?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Pipeline Pilot and CloudCherry.

Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software. CloudCherry accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Pipeline Pilot is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Pipeline Pilot cost is around the same cost of CloudCherry.

Which software includes more/better features?

We've compared Pipeline Pilot Vs. Cisco Webex Experience Management based on some of the most important and required Customer Service features.

Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

CloudCherry: We are still working to collect the list of features for CloudCherry.

Target customer size

Pipeline Pilot's typical customers include: Small business, Medium business, Private use, and CloudCherry's target customer size include: Small, medium and large size businesses.