starts at $12 per user/month
Zoho Desk is a cloud-based help desk solution designed to cater to businesses of all sizes. Some of its core features include customer support portal, contract management, and report creation.
Compare PricingCompare Zoho Support and Pipeline Pilot - Mar 2022
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Shlomi Lavi / Mar 31, 2022We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn more by reading our advertiser disclosure.
Bottom Line: Which is Better - Zoho Support or Pipeline Pilot?
Pipeline Pilot is more expensive to implement (TCO) than Zoho Support, Zoho Support is rated higher (94/100) than Pipeline Pilot (87/100). Zoho Support offers more features (24) to their users than Pipeline Pilot (3). There is a clear winner in this case and it is Zoho Support!
Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Zoho compares with Accelrys?
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.
Who's more expensive? Zoho Support or Pipeline Pilot?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Zoho Support and Pipeline Pilot.
Zoho Support price starts at $12 per user/month , on a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Zoho Support is rated 2, which is much lower than the average cost of Customer Service software.
Bottom line:Pipeline Pilot is more expensive than Zoho Support.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Zoho Support Vs. Pipeline Pilot based on some of the most important and required Customer Service features. Zoho Support: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Contract Management, Customer Survey, Email Integration, Incident / Request Management, Knowledge Base/FAQ, Mobile Integration, Multi-Site Support, Reporting. Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Zoho Support is best for all types of industries that are interested in an efficient way to manage the customer service and help desk. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.
Pipeline Pilot
ITQlick rating
Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...
Compare PricingCompare specifications
Zoho Support Specifications
| ITQlick Score: | 94/100 |
|---|---|
| ITQlick Rating: | (5/5) |
| Pricing: | 2/10 - low cost |
| Category: | Customer Service -> Zoho Support |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Start up, Small business, Medium business, Large business |
| Platforms: | Desktop, Cloud |
| Links: | Zoho Support review, Zoho Support pricing, Zoho Support alternatives |
Pipeline Pilot Specifications
| ITQlick Score: | 87/100 |
|---|---|
| ITQlick Rating: | (4.3/5) |
| Pricing: | 4/10 - average cost |
| Category: | Customer Service -> Pipeline Pilot |
| Company: | Accelrys |
| Typical customers: | Small business, Medium business, Private use |
| Platforms: | Desktop |
| Links: | Pipeline Pilot review, Pipeline Pilot pricing, Pipeline Pilot alternatives |
Compare features
Zoho Support: 24 Features
Contract Management
Customer Survey
Email Integration
Incident / Request Management
Knowledge Base/FAQ
Mobile Integration
Multi-Site Support
Reporting
Rules/Workflows
Scheduling
Self Service Portal
Service Level Agreements
Contact Management
Contract Management
Customer Service
Customer Support Tracking
Dashboards
Knowledge Base
Sales Reports
Social Media
Workflow Rules & Management
Custom Ticket Designs
Custom Ticket Stock
Customizable Programming
Pipeline Pilot: 3 Features
Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating
ITQlick score
Pricing score
License pricing
Functionality score
Software review
Compare
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Review
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Review
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Review
Compare
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Review
Compare
Sales Se...
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$25 per user/month
Functionality
43
Review
Compare
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.