Compare Customer Thermometer and Pipeline Pilot - Mar 2022

Shlomi LaviShlomi Lavi / Mar 31, 2022

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Bottom Line: Which is Better - Customer Thermometer or Pipeline Pilot?

Customer Thermometer is more expensive to implement (TCO) than Pipeline Pilot, Customer Thermometer is rated higher (97/100) than Pipeline Pilot (87/100). Customer Thermometer offers more features (7) to their users than Pipeline Pilot (3).

Looking for the right Customer Service solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Customer Thermometer compares with Accelrys?

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Accelrys: Accelrys (NASDAQ:ACCL), a leading provider of scientific innovation lifecycle management software, supports industries and organizations that rely on scientific innovation to differentiate themselves.

Who's more expensive? Customer Thermometer or Pipeline Pilot?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Customer Thermometer and Pipeline Pilot.

Customer Thermometer price starts at $29 per month , on a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Pipeline Pilot accurate pricing info is available upon request (they don't share it publicly), however , on a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.

Bottom line: Customer Thermometer cost is around the same cost of Pipeline Pilot.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Customer Thermometer Vs. Pipeline Pilot based on some of the most important and required Customer Service features. Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey. Pipeline Pilot: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Customer Thermometer is ideal for different companies, big or small. and Pipeline Pilot's target customer size include: Small business, Medium business, Private use.

Customer Thermometer

ITQlick rating
(4.8/5)

starts at $29 per month

Customer Thermometer software is an on-premise cloud-hosted Customer Support solution that helps its users to receive real-time and actionable feedback from every email they send. The platform is a business app...

Categories: Survey Software, Customer Experience Management.

Pipeline Pilot

ITQlick rating
(4.3/5)

Pipeline Pilot is a cloud-based data analytics and simulation software that is specifically designed for scientists and scientific research. The software is used to automate the processes of analyzing and repor...

Categories: Chemical.

Compare specifications

Compare features

Customer Thermometer: 7 Features

Contact Management
Customer Database
Customer Service
Customer Support Tracking
Sales Reports
Email Invitations & Reminders
Site Intercept Survey

Pipeline Pilot: 3 Features

Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Customer...
ITQlick rating
4.8/5
Score
97/100
Pricing
5.8/10
License pricing
$29 per month
Functionality
9
Compare
Pipeline...
ITQlick rating
4.3/5
Score
87/100
Pricing
5.6/10
License pricing
Pricing not available
Functionality
4
Zoho Sup...
ITQlick rating
5/5
Score
94/100
Pricing
3.6/10
License pricing
$12 per user/month
Functionality
43
Cisco We...
ITQlick rating
3.1/5
Score
85/100
Pricing
6.6/10
License pricing
$13.50 per user/month
Functionality
6
Sales Se...
ITQlick rating
4.2/5
Score
83/100
Pricing
4.2/10
License pricing
$25 per user/month
Functionality
43
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.