Compare PrettyMay Call Center and NICE CXone - Sep 2022

Shlomi Lavi

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Bottom Line: Which is Better - PrettyMay Call Center or NICE CXone?

PrettyMay Call Center is more expensive to implement (TCO) than NICE CXone, and NICE CXone is rated higher (88/100) than PrettyMay Call Center (80/100).

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

PrettyMay Vs. inContact

PrettyMay: PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX. It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and Voicemail capabilit...

inContact: inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions.

Who is more expensive? PrettyMay Call Center or inContact Cloud Contact Center?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for PrettyMay Call Center and inContact Cloud Contact Center.

PrettyMay Call Center price starts at $29.95 per license , On a scale between 1 to 10 PrettyMay Call Center for Skype is rated 4, which is lower than the average cost of Call Center software. inContact Cloud Contact Center price starts at $90 per user/month , When comparing inContact Cloud Contact Center to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: PrettyMay Call Center is more expensive than inContact Cloud Contact Center.

Which software includes more/better features?

We've compared PrettyMay Call Center Vs. NICE CXone based on some of the most important and required Call Center features.

PrettyMay Call Center: We are still working to collect the list of features for PrettyMay Call Center.

inContact Cloud Contact Center: We are still working to collect the list of features for inContact Cloud Contact Center.

Target customer size

PrettyMay Call Center's typical customers include: SMBs, The majority of the users of NICE CXone are the entrepreneurs engaging with wide array of small (with about 10 to 100 employees) and/or medium-sized (with about 100 to 1,000 employees) businesses that enjoys the benefits from the IT, web and data hosting and other related information services sector, main with the call center management.