Shlomi Lavi /
May 16, 2022
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Bottom Line: Which is Better - Quantum Metric or Gainsight?
Gainsight is more expensive to implement (TCO) than Quantum Metric, and Gainsight is rated higher (85/100) than Quantum Metric (62/100). Gainsight offers users more features (4) than Quantum Metric (0).
Looking for the right Customer Experience Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Quantum Metric Vs. Gainsight
Quantum Metric: Have you ever tried to buy a product online and couldn't checkout? Quantum Metric fixes this.
Quantum Metric simplifies discovery of digital customer struggle. With the unique perspective of quantifying revenue impact, Quantum Metric helps enterprises identify and prioritize customer experience improvements. Applying Machine Intelligence to a...
Gainsight: It takes more than technology to align your customer-facing teams around successful outcomes. It takes effective, tested processes. It takes Gainsight prescriptive Customer Success Elements.
Who is more expensive? Quantum Metric or Gainsight?
The real total cost of ownership (TCO) of Customer Experience Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Quantum Metric and Gainsight.
Quantum Metric price starts at $5,500 per license , On a scale between 1 to 10 Quantum Metric is rated 2, which is much lower than the average cost of Customer Experience Management software. Gainsight price starts at $2,500 per company/month , When comparing Gainsight to its competitors, the software is rated 4 - lower than the average Customer Experience Management software cost.
Bottom line: Gainsight is more expensive than Quantum Metric.
Which software includes more/better features?
We've compared Quantum Metric Vs. Gainsight based on some of the most important and required Customer Experience Management features.
Quantum Metric: We are still working to collect the list of features for Quantum Metric.
Gainsight: Data Analysis Tools, Customer Experience Management, Communications, Product Lifecycle Management.
Target customer size
Quantum Metric's typical customers include: Medium and large size businesses, and Gainsight's target customer size include: Small, medium and large size businesses.