Compare Real User Monitor and Customer Thermometer - Mar 2022

Shlomi Lavi

We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .

Bottom Line: Which is Better - Real User Monitor or Customer Thermometer?

Customer Thermometer is more expensive to implement (TCO) than Real User Monitor, and Customer Thermometer is rated higher (97/100) than Real User Monitor (55/100). Customer Thermometer offers users more features (7) than Real User Monitor (3).

Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

HP Vs. Customer Thermometer

HP: At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more

Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies. We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing. You need to go and hire bright, enthu...

Who is more expensive? Real User Monitor or Customer Thermometer?

The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Real User Monitor and Customer Thermometer.

Real User Monitor accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Real User Monitor is rated 2, which is much lower than the average cost of Customer Service software. Customer Thermometer price starts at $29 per month , When comparing Customer Thermometer to its competitors, the software is rated 4 - lower than the average Customer Service software cost.

Bottom line: Customer Thermometer is more expensive than Real User Monitor.

Which software includes more/better features?

We've compared Real User Monitor Vs. Customer Thermometer based on some of the most important and required Customer Service features.

Real User Monitor: Data Import/Export, Basic Reports, Online Customer Support.

Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports.

Target customer size

Real User Monitor's typical customers include: Medium and large size businesses, Customer Thermometer is ideal for different companies, big or small.