Shlomi Lavi /
Mar 08, 2022
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Bottom Line: Which is Better - Customer Thermometer or Real User Monitor?
Customer Thermometer is more expensive to implement (TCO) than Real User Monitor, and Customer Thermometer is rated higher (97/100) than Real User Monitor (55/100). Customer Thermometer offers users more features (7) than Real User Monitor (3).
Looking for the right Customer Service solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Customer Thermometer Vs. HP
Customer Thermometer: Before starting Customer Thermometer, we ran our own marketing agencies. Between us, we had over 100 clients; most were Fortune 500 and FTSE 350 companies.
We experienced the same problem. Once you get beyond about 20 staff it is impossible to handle the customers yourself. And that’s a really good thing.
You need to go and hire bright, enthu...
HP: At HP we don’t just believe in the power of technology. We believe in the power of people when technology works for them. To help you create. To make the digital tangible. To harness the power of human information. At HP we work to make what you do matter even more
Who is more expensive? Customer Thermometer or Real User Monitor?
The real total cost of ownership (TCO) of Customer Service software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Customer Thermometer and Real User Monitor.
Customer Thermometer price starts at $29 per month , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software. Real User Monitor accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Customer Thermometer is rated 4, which is lower than the average cost of Customer Service software.
Bottom line: Customer Thermometer is more expensive than Real User Monitor.
Which software includes more/better features?
We've compared Customer Thermometer Vs. Real User Monitor based on some of the most important and required Customer Service features.
Customer Thermometer: Contact Management, Customer Database, Customer Service, Customer Support Tracking, Sales Reports, Email Invitations & Reminders, Site Intercept Survey.
Real User Monitor: Data Import/Export, Basic Reports, Online Customer Support.
Target customer size
Customer Thermometer is ideal for different companies, big or small. and Real User Monitor's target customer size include: Medium and large size businesses.