Compare Oracle Service Cloud and GoToAssist - Dec 2022

Shlomi Lavi

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Bottom Line: Which is Better - Oracle Service Cloud or GoToAssist?

Oracle Service Cloud is more expensive to implement (TCO) than GoToAssist, and GoToAssist is rated higher (84/100) than Oracle Service Cloud (83/100). Oracle Service Cloud offers users more features (3) than GoToAssist (0).

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Oracle Corporation Vs. Citrix Systems, Inc.

Oracle Corporation: Oracle Corporation is a computer technology corporation that specializes in developing and marketing computer hardware systems and enterprise software products – particularly database management systems. Employing approximately 113,644 people worldwide as of 30 June 2012,it has enlarged its share of the software market through organic growth and th...

Citrix Systems, Inc.: Citrix transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Int...

Who is more expensive? Oracle Service Cloud or GoToAssist?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Oracle Service Cloud and GoToAssist.

Oracle Service Cloud accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RightNow CX is rated 10, which is much higher than the average cost of CRM software. GoToAssist price starts at $69 per agent/month , When comparing GoToAssist to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Oracle Service Cloud is more expensive than GoToAssist.

Which software includes more/better features?

We've compared Oracle Service Cloud Vs. GoToAssist based on some of the most important and required CRM features.

Oracle Service Cloud: Customer Service, Marketing Automation, Sales Automation.

GoToAssist: We are still working to collect the list of features for GoToAssist.

Target customer size

The software is a viable product for all business sizes and in a wide range of industries. The software is equipped enough to meet the needs of all business sizes and a variety of types.