Compare RingCentral Contact Center and Dixa - Jun 2022

Shlomi Lavi

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Bottom Line: Which is Better - RingCentral Contact Center or Dixa?

Dixa is more expensive to implement (TCO) than RingCentral Contact Center, and Dixa is rated with the same score (83/100) as RingCentral Contact Center (83/100). Both tools offer the same amount of features.

Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. Dixa

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Dixa: Create one unified customer experience on email, chat and phone and eliminate the chaos caused by using separate systems.

Who is more expensive? RingCentral Contact Center or Dixa?

The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Contact Center and Dixa.

RingCentral Contact Center price starts at $14.99 per user/month , On a scale between 1 to 10 RingCentral Contact Center is rated 2, which is much lower than the average cost of Call Center software. Dixa price starts at $99 per feature/month , When comparing Dixa to its competitors, the software is rated 2 - much lower than the average Call Center software cost.

Bottom line: RingCentral Contact Center cost is around the same cost of Dixa.

Which software includes more/better features?

We've compared RingCentral Contact Center Vs. Dixa based on some of the most important and required Call Center features.

RingCentral Contact Center: Blended Call Center, Call Conferencing, Call Recording, Inbound Call Center, Outbound Call Center.

Dixa: Chat, Email alerts, Email integration, Call Center, VoIP.

Target customer size

The typical customers of RingCentral Contact Center are the business people belonging to small (with employees ranging from 10 to 100) and/or medium-sized (with employees ranging from 100 to 1,000) businesses category as well as large enterprises that use the offering from IT, web and data hosting and related information service sectors, mainly with contact center management. and Dixa's target customer size include: Small, medium and large size businesses.