Compare RingCentral Phone and Genesys Voice - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - RingCentral Phone or Genesys Voice?

RingCentral Phone is more expensive to implement (TCO) than Genesys Voice, and RingCentral Phone is rated higher (93/100) than Genesys Voice (71/100). RingCentral Phone offers users more features (15) than Genesys Voice (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

RingCentral Vs. Genesys

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

Who is more expensive? RingCentral Phone or Genesys Voice Platform?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Phone and Genesys Voice Platform.

RingCentral Phone price starts at $19.99 per user/month , On a scale between 1 to 10 RingCentral Phone is rated 4, which is lower than the average cost of VoIP software. Genesys Voice Platform price starts at $75 per month , When comparing Genesys Voice Platform to its competitors, the software is rated 2 - much lower than the average VoIP software cost.

Bottom line: RingCentral Phone is more expensive than Genesys Voice Platform.

Which software includes more/better features?

We've compared RingCentral Phone Vs. Genesys Voice based on some of the most important and required VoIP features.

RingCentral Phone: this software is considered "feature-rich" with more than 10 important features, here is a partial list: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69), Call Transfer, Call Waiting, Caller ID.

Genesys Voice Platform: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

RingCentral Professional is specifically designed to help individuals who are always on-the-go. and Genesys Voice Platform's target customer size include: Small, medium and large size businesses.