Compare Genesys Voice and RingCentral Phone - Apr 2022

Shlomi LaviShlomi Lavi / Apr 21, 2022

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Bottom Line: Which is Better - Genesys Voice or RingCentral Phone?

RingCentral Phone is more expensive to implement (TCO) than Genesys Voice, RingCentral Phone is rated higher (93/100) than Genesys Voice (71/100). RingCentral Phone offers more features (15) to their users than Genesys Voice (3).

Looking for the right VoIP solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:

How Genesys compares with RingCentral?

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who's more expensive? Genesys Voice or RingCentral Phone?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Genesys Voice and RingCentral Phone.

Genesys Voice price starts at $75 per month , on a scale between 1 to 10 Genesys Voice Platform is rated 2, which is much lower than the average cost of VoIP software. RingCentral Phone price starts at $19.99 per user/month , when comparing RingCentral Phone to their competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line:RingCentral Phone is more expensive than Genesys Voice.

Which software includes more/better features?

As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Genesys Voice Vs. RingCentral Phone based on some of the most important and required VoIP features. Genesys Voice: Data Import/Export, Basic Reports, Online Customer Support. RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

Genesys Voice's typical customers include: Small, medium and large size businesses, RingCentral Professional is specifically designed to help individuals who are always on-the-go.

Genesys Voice

ITQlick rating
(3.4/5)

starts at $75 per month

Genesys Voice Platform is a growing cloud-based VoIP software, it is designed to support small, medium and large size business. Genesys Voice Platform received a rating of 3.4 from ITQlick team. The software co...

Categories: .

RingCentral Phone

ITQlick rating
(4.2/5)

starts at $19.99 per user/month

RingCentral Professional is a cloud-based phone & call management system designed to serve businesses on the go. The platform helps the users to get directory listings, local business phone numbers that are tol...

Categories: Internet Fax, VoIP, Conference Calling, Auto Attendant, Business Phone Systems.

Compare specifications

Compare features

Genesys Voice: 3 Features

Data Import/Export
Basic Reports
Online Customer Support

RingCentral Phone: 15 Features

3-Way Calling
Call Blocking
Call Forwarding
Call Hunt
Call Return (*69)
Call Transfer
Call Waiting
Caller ID
Caller ID with Name
Repeat Dialing
Simultaneous Rings
Speed-Dial
Data Import/Export
Basic Reports
Online Customer Support
ITQlick rating ITQlick Rating is based on the software score (below) and aggregated online reviews
ITQlick score ITQlick Score is a 1 to 100, the calculation is based on pricing, and functionality Vs. alternative solutions
Pricing score pricing Score is a 1 to 10 (10 is high cost), based on the TCO (cost of licences, customizations, training, hardware when relevant) Vs. alternative solutions
License pricing license pricing (if provided by the software vendor)
Functionality score
Software review
Compare
Genesys ...
ITQlick rating
3.4/5
Score
71/100
Pricing
3/10
License pricing
$75 per month
Functionality
3
Compare
RingCent...
ITQlick rating
4.2/5
Score
93/100
Pricing
4.2/10
License pricing
$19.99 per user/month
Functionality
34
jive com...
ITQlick rating
4.6/5
Score
93/100
Pricing
2.8/10
License pricing
$19.95 per user/month
Functionality
7
Nextiva ...
ITQlick rating
4.2/5
Score
93/100
Pricing
3.2/10
License pricing
$11.95 per user/month
Functionality
27
ShoreTel
ITQlick rating
4.9/5
Score
92/100
Pricing
5.4/10
License pricing
$19.99 per user/month
Functionality
6

Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.