Compare Genesys Voice and RingCentral Phone - Apr 2022

Shlomi Lavi

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Bottom Line: Which is Better - Genesys Voice or RingCentral Phone?

RingCentral Phone is more expensive to implement (TCO) than Genesys Voice, and RingCentral Phone is rated higher (93/100) than Genesys Voice (71/100). RingCentral Phone offers users more features (15) than Genesys Voice (3).

Looking for the right VoIP solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Genesys Vs. RingCentral

Genesys : Genesys is driven by our cause to save the world from bad customer service. We do it by applying a relentless focus on the consumer perspective of the customer experience – and the impact it has on your business. Genesys works with its customers and partners worldwide to deliver the experience that today’s digital consumers want. It all adds up to ...

RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.

Who is more expensive? Genesys Voice or RingCentral Phone?

The real total cost of ownership (TCO) of VoIP software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Genesys Voice and RingCentral Phone.

Genesys Voice price starts at $75 per month , On a scale between 1 to 10 Genesys Voice Platform is rated 2, which is much lower than the average cost of VoIP software. RingCentral Phone price starts at $19.99 per user/month , When comparing RingCentral Phone to its competitors, the software is rated 4 - lower than the average VoIP software cost.

Bottom line: RingCentral Phone is more expensive than Genesys Voice.

Which software includes more/better features?

We've compared Genesys Voice Vs. RingCentral Phone based on some of the most important and required VoIP features.

Genesys Voice: Data Import/Export, Basic Reports, Online Customer Support.

RingCentral Phone: 3-Way Calling, Call Blocking, Call Forwarding, Call Hunt, Call Return (*69).

Target customer size

Genesys Voice's typical customers include: Small, medium and large size businesses, RingCentral Professional is specifically designed to help individuals who are always on-the-go.