Shlomi Lavi /
Apr 19, 2022
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Bottom Line: Which is Better - RingCentral Office or CenterWare Inbound?
RingCentral Office is more expensive to implement (TCO) than CenterWare Inbound, and CenterWare Inbound is rated higher (91/100) than RingCentral Office (72/100). RingCentral Office offers users more features (13) than CenterWare Inbound (0).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
RingCentral Vs. Nuxiba Technologies
RingCentral: RingCentral provides cloud computing based phone systems, designed to help small businesses manage mobile, fax, and email communications.
Nuxiba Technologies: Nuxiba was created over 15 years ago with the clear mission to provide solutions, tools and services to facilitate customer interaction between your company and your customers; whether this interaction takes place over the telephone, or otherwise helping them to improve their service levels and operating efficiency.
Nuxiba Technologies is a team...
Who is more expensive? RingCentral Office or CenterWare Inbound?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for RingCentral Office and CenterWare Inbound.
RingCentral Office price starts at $20 per user/month , On a scale between 1 to 10 RingCentral is rated 6, which is similar to the average cost of Call Center software. CenterWare Inbound accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 RingCentral is rated 6, which is similar to the average cost of Call Center software.
Bottom line: RingCentral Office is more expensive than CenterWare Inbound.
Which software includes more/better features?
We've compared RingCentral Office Vs. CenterWare Inbound based on some of the most important and required Call Center features.
RingCentral Office: this software is considered "feature-rich" with more than 10 important features, here is a partial list: ACD (Automatic Call Distribution), ANI (Automatic Number Identification), Auto Dialer, Call Conferencing, Call Recording, CTI (Computer Telephony Integration), Inbound Call Center, IVR System.
CenterWare Inbound: We are still working to collect the list of features for CenterWare Inbound.
Target customer size
RingCentral Office's typical customers include: SMBs, and CenterWare Inbound's target customer size include: Medium and large size businesses.