RingCentral Office Review - why 3.7 stars?

RingCentral Review
ITQlick Score: 72/100
ITQlick Rating: (3.7/5)
Pricing: 6/10 - average cost
Category: Call Center -> RingCentral Office
Ranking:Ranked 99 out of 238 Call Center systems
Company: RingCentral
Pricing: starts at $19.99 per user/month
Typical customers: SMBs
Platforms: Desktop, Mobile, Cloud
Links: RingCentral Office pricing, RingCentral Office alternatives

Shlomi LaviShlomi Lavi / updated: Mar 12, 2021

We publish unbiased reviews, our opinions are our own and are not influenced by payments from advertisers. Learn more in our advertiser disclosure.

What is RingCentral Office?

RingCentral is a fully integrated cloud-based contact/call centre and business phone solution designed to offer business communication tools for voice, video, fax and text too small businesses and enterprises.

The solution helps the user communicate, collaborate and connect. Its main features include phone numbers, collaboration meetings, auto-recording, conferencing, and unlimited long-distance as well as local calling etc. The solution helps connect employees via several personal and business devices such as tablets, smartphones, desktops, and phones.

The solution mobile app integrates with other phone systems to help keep employees connected to colleagues and customers from anywhere. It also integrates with email apps including Salesforce CRM, Dropbox, and Googles docs and more.

What is RingCentral Office rating? ()

The rating of RingCentral Office is 3.7 stars out of 5 and the total score is 72 out of 100. The ratings are based on our unbiased experts. Learn more in our rating methodology page

Who are RingCentral Office's typical customers?

The typical customers include the following business size: SMBs.

Is RingCentral Office the best Call Center?

RingCentral Office is ranked 99 out of 238 software in their category (Call Center systems).

Who are their main alternatives?

The two main competitors of RingCentral include CrazyCall and FreshCaller. CrazyCall is a cloud telephony for sales with a call-centre solution just like RingCentral. RingCentral software is a product of RingCentral which is a company that was established in 2003 in the United States whereas CrazyCall is a product of CrazyCall founded in 2014 also in the US.

RingCentral offers support online, during the business hours and 24/7 live rep and on the other hand, CrazyCall offers support both online and via 24/7 live rep. Both RingCentral and CrazyCall offer training via documentation, webinars and live online. FreshCaller is a cloud-based call-centre software solution same as RingCentral. FreshCaller is a product of Freshworks which was established in 2011 in India whereas RingCentral software is a product of RingCentral which is a company that was established in 2003 in the United States.

FreshCaller offers training in-person, and in contrast, RingCentral offers training via documentation, webinars and live online. FreshCaller offers support 24/7 live rep and during the business hours while RingCentral offers support online, during the business hours and 24/7 live rep.

What is the cost of RingCentral Office?

The cost of license starts at $19.99 per user/month. On top of the total cost of licenses which is easy to calculate - what is the REAL total cost of implementation? You need to add the cost of training, customization, data migration, and other "hidden cost". ITQlick pricing score is 6 out of 10 (10 is most expensive). Find here the REAL total cost breakdown for RingCentral Office

What should you ask RingCentral during a demo session? (65 questions)

Schedule a demo with RingCentral Office and access 65 must ask questions for the vendor while watching RingCentral Office in action.

Is it the right software for you?

RingCentral is ideal for salespeople and communication agents in businesses of any size from 2-1000+ employees including freelancers, small, medium and large enterprises. It caters to call-centres, communications and contact centres in multiple industries such as marketing and sales etc. It targets Canada, United States and the United Kingdom.

RingCentral Office's list of categories:

Communications
Video Conferencing
VoIP
Chat

RingCentral Office's list of features:

ACD (Automatic Call Distribution)
ANI (Automatic Number Identification)
Auto Dialer
Call Conferencing
Call Recording
CTI (Computer Telephony Integration)
Inbound Call Center
IVR System
Outbound IVR
PBX (Private Branch Exchange)
Real Time Reporting
Virtual Call Center Support
Call Center

RingCentral Office Vs. Alternatives

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8x8
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TouchStar
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CenterWare
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4.6/5
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91/100
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9
Author

Shlomi Lavi

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Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.