Shlomi Lavi /
Mar 18, 2022
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Bottom Line: Which is Better - rostrvm or zendesk?
rostrvm is more expensive to implement (TCO) than zendesk, and zendesk is rated higher (90/100) than rostrvm (62/100). zendesk offers users more features (11) than rostrvm (0). There is a clear winner in this case and it is zendesk!
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Rostrvm Solutions Vs. Zendesk
Rostrvm Solutions: Rostrvm Solutions Limited designs, develops and supports a modular, tightly integrated call centre software suite including multimedia contact handling, scripting and desktop data management applications
rostrvm simplifies your existing call centre and back office technologies and processes so that they play well together. We do this with innova...
Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.
Who is more expensive? rostrvm or zendesk talk?
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for rostrvm and zendesk talk.
rostrvm price starts at $300 per user/month , On a scale between 1 to 10 rostrvm is rated 6, which is similar to the average cost of Call Center software. zendesk talk price starts at $49 per user/month , When comparing zendesk talk to its competitors, the software is rated 2 - much lower than the average Call Center software cost.
Bottom line: rostrvm is more expensive than zendesk talk.
Which software includes more/better features?
We've compared rostrvm Vs. zendesk based on some of the most important and required Call Center features.
rostrvm: We are still working to collect the list of features for rostrvm.
zendesk talk: Self Service Portal, Help Desk, Knowledge Base, Blended Call Center, Call Queue Management.
Target customer size
rostrvm's typical customers include: SMBs, and zendesk talk's target customer size include: Small, medium and large size businesses.