The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.
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SafeSoft Contact Center is more expensive to implement (TCO) than Five9, and Five9 is rated higher (87/100) than SafeSoft Contact Center (60/100).
Looking for the right Call Center solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SafeSoft Solutions: SafeSoft Solutions provides advanced cloud-computing solutions that accelerate sales and marketing growth and lower cost-of-sales for business owners and call center managers. Market Dialer incorporates the most robust predictive dialer and inbound call center technology on the market today, wrapped in a rich suite of services to provide a comprehe...
Coordinated Systems: CSI is the provider of Virtual Observer, a call recording and workforce optimization solution for contact centers. Virtual Observer's robust features include a web-based user interface, Call Recording, Integrated Screen Capture, Call evaluation and scoring, Dashboard Analytics, Call Insight Speech Analytics, Agent Portal for E-learning and agent d...
The real total cost of ownership (TCO) of Call Center software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SafeSoft Contact Center and Virtual Observer.
SafeSoft Contact Center accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 SafeSoft Cloud Contact Center is rated 6, which is similar to the average cost of Call Center software. Virtual Observer price starts at $20,000 per license , When comparing Virtual Observer to its competitors, the software is rated 4 - lower than the average Call Center software cost.
Bottom line: SafeSoft Contact Center is more expensive than Virtual Observer.
We've compared SafeSoft Contact Center Vs. Five9 based on some of the most important and required Call Center features.
SafeSoft Contact Center: We are still working to collect the list of features for SafeSoft Contact Center.
Virtual Observer: We are still working to collect the list of features for Virtual Observer.
SafeSoft Cloud Contact Center has a huge client-base engaging with wide array of small (typically has 10 to 100 employees) and medium-sized (typically has 100 to 1,000 employees) businesses and even large enterprises utilizing the potential of IT, data and web hosting and information related services, mainly with the contact center management. and Virtual Observer's target customer size include: SMBs.
The SafeSoft Cloud Contact Center is a cloud-based contact management software that is robust and integrated with various features such as predictive dialer and inbound call support.
Compare Pricingstarts at $20,000 per license
Virtual Observer is a cloud-based and an on-premise call recording and call monitoring software. Virtual Observer is suitable for the cloud-based platform that offers various services, which include desktop ana...
Compare PricingITQlick Score: | 60/100 |
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ITQlick Rating: |
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Pricing: | 6/10 - average cost |
Category: | Call Center -> SafeSoft Contact Center review |
Company: | SafeSoft Solutions |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | SafeSoft Contact Center review, SafeSoft Contact Center pricing, SafeSoft Contact Center alternatives |
ITQlick Score: | 87/100 |
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ITQlick Rating: |
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Pricing: | 4/10 - average cost |
Category: | Call Center -> Five9 review |
Company: | Coordinated Systems |
Pricing: | starts at $20,000 per license |
Typical customers: | SMBs |
Platforms: | Desktop, Cloud |
Links: | Five9 review, Five9 pricing, Five9 alternatives |
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.