Compare Salesforce CRM and Esendex - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Salesforce CRM or Esendex?

Esendex is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Esendex (75/100). Salesforce CRM offers users more features (21) than Esendex (3). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. Esendex

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Esendex: Founded in Nottingham in 2001, by Adam Bird (centre, right) and Julian Hucker (centre, left), Esendex has grown quickly since its launch and in 2005 Esendex Australia was founded. Privately funded, with a strong balance sheet, we’re investing heavily in the future of business messaging – developing new international markets, creating the next gene...

Who is more expensive? Salesforce CRM or Esendex?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Esendex.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Esendex price starts at $29 per month , When comparing Esendex to its competitors, the software is rated 4 - lower than the average CRM software cost.

Bottom line: Esendex is more expensive than Salesforce CRM.

Which software includes more/better features?

We've compared Salesforce CRM Vs. Esendex based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

Esendex: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

Salesforce is optimal for people as well as companies. Echo is suitable for companies of all shapes and sizes and a wide range of industries including internet retailers, communication, financial, insurance, manufacturing, technology and more.