Salesforce CRM Vs Zoho CRM (Jan 2021)
Compare Pricing
Shlomi Lavi / Jan 05, 2021
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Bottom Line: Which is Better - Salesforce CRM or Zoho CRM?
Salesforce CRM is more expensive to implement (TCO) than Zoho CRM, Zoho CRM is rated with the same score (98/100) as Salesforce CRM (98/100). Salesforce CRM offers more features (21) to their users than Zoho CRM (16).
Looking for the right CRM solution for your business? buyers like you are primarily concerned about the real total implementation cost (TCO), full list of features, vendor reliability, user reviews, pros and cons. In this article we compare between the 2 software products:
How Salesforce.com compares with Zoho?
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
Zoho: Zoho.com offers a comprehensive suite of award-winning online business, productivity & collaboration applications. Customers use Zoho Applications to run their business processes, manage their information and be more productive while at the office or on the go, without having to worry about expensive or outdated hardware or software. To date, Zoho...
Who's more expensive? Salesforce CRM or Zoho CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance & support and other related services. When calculating the TCO it's important to add all of these "hidden cost" as well. We prepared a TCO calculator for Salesforce CRM and Zoho CRM.
Salesforce CRM price starts at $25 per user/month , on a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Zoho CRM price starts at $12 per user/month , when comparing Zoho CRM to their competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Salesforce CRM cost is around the same cost of Zoho CRM.
Which software includes more/better features?
As with any business software solutions, it’s important to consider the features & functionality. The tool should support the processes, workflows, reports and needs that matter to your team. To help you evaluate this, we've compared Salesforce CRM Vs. Zoho CRM based on some of the most important and required CRM features. Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking. Zoho CRM: Billing/Invoicing, Campaign Dashboard, Campaign Management, Contact Management, Customer Database.
Target customer size
Salesforce is ideal for individuals as well as companies. Zoho CRM is aimed at startup to medium companies in different industries.
Compare specifications
Salesforce CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.4/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Salesforce CRM |
| Company: | Salesforce.com |
| Pricing: | starts at $25 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Cloud |
| Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Zoho CRM Specifications
| ITQlick Score: | 98/100 |
|---|---|
| ITQlick Rating: | (4.2/5) |
| Pricing: | 2/10 - low cost |
| Category: | CRM -> Zoho CRM |
| Company: | Zoho |
| Pricing: | starts at $12 per user/month |
| Typical customers: | Small, medium and large size businesses |
| Platforms: | Desktop, Cloud |
| Links: | Zoho CRM review, Zoho CRM pricing, Zoho CRM alternatives |
Compare features
Salesforce CRM: 21 Features
Zoho CRM: 16 Features
Author
Shlomi Lavi
Shlomi holds a Bachelor of Science (B.Sc.) in Information System Engineering from Ben Gurion University in Israel. Shlomi brings 15 years of global IT and IS management experience as a consultant, and implementation expert for small, medium and large size (global) companies.