Compare Salesforce CRM and Heap CRM - Apr 2024

Shlomi Lavi

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Bottom Line: Which is Better - Salesforce CRM or Heap CRM?

Heap CRM is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Heap CRM (81/100). Salesforce CRM offers users more features (21) than Heap CRM (0). There is a clear winner in this case and it is Salesforce CRM!

Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Salesforce.com Vs. Heap CRM Software

Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...

Heap CRM Software: Heap CRM is a Web-based customer relationship management (CRM) solution designed for small and midsize companies. It offers contact management, lead management and sales automation within a suite.

Who is more expensive? Salesforce CRM or Heap CRM Software?

The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Heap CRM Software.

Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Heap CRM Software accurate pricing info is available upon request (they don't share it publicly), however , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software.

Bottom line: Heap CRM Software is more expensive than Salesforce CRM.

Which software includes more/better features?

We've compared Salesforce CRM Vs. Heap CRM based on some of the most important and required CRM features.

Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.

Heap CRM Software: We are still working to collect the list of features for Heap CRM Software.

Target customer size

Salesforce is optimal for people as well as companies. and Heap CRM Software's target customer size include: Small businesses and start ups.