Compare Salesforce CRM and Help Desk Premier - Apr 2024
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Bottom Line: Which is Better - Salesforce CRM or Help Desk Premier?
Help Desk Premier is more expensive to implement (TCO) than Salesforce CRM, and Salesforce CRM is rated higher (98/100) than Help Desk Premier (76/100). Salesforce CRM offers users more features (21) than Help Desk Premier (0). There is a clear winner in this case and it is Salesforce CRM!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
Salesforce.com Vs. BrightBox Solutions
Salesforce.com: Salesforce.com Inc. is a global enterprise software company headquartered in San Francisco, California, United States. Best known for its customer relationship management (CRM) product, through acquisitions Salesforce has expanded into the "social enterprise arena". It was ranked number 27 in Fortune's 100 Best Companies to Work For in ...
BrightBox Solutions: Founded by an innovative team of individuals with over 30 years of proven success in delivering superior customer support solutions, BrightBox Solutions offers an ideal help desk management program for organizations of all sizes. Whether you operate a service desk, help desk or just need an all-purpose tracking tool, the team behind Help Desk Pr...
Who is more expensive? Salesforce CRM or Help Desk Premier?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for Salesforce CRM and Help Desk Premier.
Salesforce CRM price starts at $25 per user/month , On a scale between 1 to 10 Salesforce is rated 2, which is much lower than the average cost of CRM software. Help Desk Premier price starts at $29 per user/month , When comparing Help Desk Premier to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: Salesforce CRM cost is around the same cost of Help Desk Premier.
Which software includes more/better features?
We've compared Salesforce CRM Vs. Help Desk Premier based on some of the most important and required CRM features.
Salesforce CRM: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Campaign Dashboard, Campaign Management, Case Management, Contact Management, Customer Database, Customer Self Service Portal, Customer Service, Customer Support Tracking.
Help Desk Premier: We are still working to collect the list of features for Help Desk Premier.
Target customer size
Salesforce is optimal for people as well as companies. and Help Desk Premier's target customer size include: Small, medium and large size businesses.
Help Desk Premier
starts at $29 per user/month
Help Desk Premier is a growing cloud-based CRM software, it is designed to support small, medium and large size business. Help Desk Premier received a rating of 4.5 from ITQlick team. The software cost is consi...
Compare PricingCompare specifications
Salesforce CRM Specifications
ITQlick Score: | 98/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Salesforce CRM review |
Company: | Salesforce.com |
Pricing: | starts at $25 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Cloud |
Links: | Salesforce CRM review, Salesforce CRM pricing, Salesforce CRM alternatives |
Help Desk Premier Specifications
ITQlick Score: | 76/100 |
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ITQlick Rating: |
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Pricing: | 2/10 - low cost |
Category: | CRM -> Help Desk Premier review |
Company: | BrightBox Solutions |
Pricing: | starts at $29 per user/month |
Typical customers: | Small, medium and large size businesses |
Platforms: | Desktop, Cloud |
Links: | Help Desk Premier review, Help Desk Premier pricing, Help Desk Premier alternatives |
Compare features
Salesforce CRM: 21 Features
Help Desk Premier: 0 Features
Auditor - Shlomi Lavi
Shlomi Lavi is an entrepreneur and founder of ITQlick.com. He holds a Bachelor of Science (B.Sc.) in Information Systems Engineering from Ben Gurion University in Israel. Shlomi brings 17 years of global IT and IS management experience as a consultant and implementation expert for small, medium and large-sized (global) companies. Shlomi’s goal is to share the best knowledge and news about information systems so you can make smarter buying decisions for your business.