Compare SolarWinds Service Desk and WhatsVirtual - Nov 2022

Shlomi Lavi

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Bottom Line: Which is Better - SolarWinds Service Desk or WhatsVirtual?

WhatsVirtual is more expensive to implement (TCO) than SolarWinds Service Desk, and SolarWinds Service Desk is rated higher (71/100) than WhatsVirtual (59/100). SolarWinds Service Desk offers users more features (24) than WhatsVirtual (3). There is a clear winner in this case and it is SolarWinds Service Desk!

Looking for the right IT Management solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

Samanage Vs. Ipswitch, Inc.

Samanage: At Samanage, we work hard every day to deliver innovative SaaS-based IT management software. We create robust, easy to use solutions that help you save money and achieve value that was previously not available. We believe enterprise software can be sexy, easy to use, and as intuitive as Gmail or Facebook - that's the kind of experience you deser...

Ipswitch, Inc.: WhatsUp Gold network management software delivers comprehensive monitoring for networks, systems, applications, and event logging, along with expert network management solutions. WhatsUp Gold serves companies of all sizes in a range of industries and in more than 100 countries. Privately held and profitable, Ipswitch makes it a priority to inves...

Who is more expensive? SolarWinds Service Desk or WhatsVirtual?

The real total cost of ownership (TCO) of IT Management software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SolarWinds Service Desk and WhatsVirtual.

SolarWinds Service Desk price starts at $15 per user/month , On a scale between 1 to 10 Samanage Asset Management is rated 6, which is similar to the average cost of IT Management software. WhatsVirtual price starts at $1,495 per user/month , When comparing WhatsVirtual to its competitors, the software is rated 6 - similar to the average IT Management software cost.

Bottom line: SolarWinds Service Desk cost is around the same cost of WhatsVirtual.

Which software includes more/better features?

We've compared SolarWinds Service Desk Vs. WhatsVirtual based on some of the most important and required IT Management features.

SolarWinds Service Desk: this software is considered "feature-rich" with more than 10 important features, here is a partial list: Asset Management, Billing and Invoicing, Change Management, Contract Management, Customer Survey, Email Integration, Incident / Request Management, ITIL Compliant.

WhatsVirtual: Data Import/Export, Basic Reports, Online Customer Support.

Target customer size

SolarWinds Service Desk is ideal for small to medium to large businesses that need to organize their IT assets and operations. and WhatsVirtual's target customer size include: Small, medium and large size businesses.