Shlomi Lavi /
Dec 12, 2022
We publish unbiased reviews. Our opinions are our own and are not influenced by payments from advertisers. This content is reader-supported, which means if you leave your details with us we may earn a commission. Learn why ITQlick is free .
Bottom Line: Which is Better - SAP CRM or Zendesk Sell?
SAP CRM is more expensive to implement (TCO) than Zendesk Sell, and Zendesk Sell is rated higher (89/100) than SAP CRM (76/100). Zendesk Sell offers users more features (10) than SAP CRM (3). There is a clear winner in this case and it is Zendesk Sell!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Base CRM
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Base CRM: Future Simple creates simple and intuitive software to help small businesses grow. Future Simple’s flagship product Base, is a simple but powerful online sales management and customer relationship management (CRM) tool. Base helps thousands of small businesses better manage their sales process in a simple and affordable way. Future Simple also desi...
Who is more expensive? SAP CRM or Base CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP CRM and Base CRM.
SAP CRM price starts at $58 per month , On a scale between 1 to 10 SAP Customer Relationship Management is rated 8, which is higher than the average cost of CRM software. Base CRM price starts at $19 per user/month , When comparing Base CRM to its competitors, the software is rated 2 - much lower than the average CRM software cost.
Bottom line: SAP CRM is more expensive than Base CRM.
Which software includes more/better features?
We've compared SAP CRM Vs. Zendesk Sell based on some of the most important and required CRM features.
SAP CRM: Campaign Management, Customer Service, Collaboration Center .
Base CRM: Contact Management, Customer Database, Customer Service, Dashboards, Email Marketing.
Target customer size
SAP Customer Relationship Management is designed for software requirements of midsized and large companies, whether private or public organizations. Zendesk Sell is perfect for companies of all sizes.