Shlomi Lavi /
Mar 07, 2023
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Bottom Line: Which is Better - SAP CRM or Dynamics 365?
SAP CRM is more expensive to implement (TCO) than Dynamics 365, and Dynamics 365 is rated higher (95/100) than SAP CRM (76/100). Dynamics 365 offers users more features (16) than SAP CRM (3). There is a clear winner in this case and it is Dynamics 365!
Looking for the right CRM solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:
SAP Vs. Microsoft
SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...
Microsoft:
Microsoft Corporation is an American corporation that develops, manufactures, licenses and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues.
Who is more expensive? SAP CRM or Microsoft Dynamics CRM?
The real total cost of ownership (TCO) of CRM software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP CRM and Microsoft Dynamics CRM.
SAP CRM price starts at $58 per month , On a scale between 1 to 10 SAP Customer Relationship Management is rated 8, which is higher than the average cost of CRM software. Microsoft Dynamics CRM price starts at $65 per user/month , When comparing Microsoft Dynamics CRM to its competitors, the software is rated 4 - lower than the average CRM software cost.
Bottom line: SAP CRM is more expensive than Microsoft Dynamics CRM.
Which software includes more/better features?
We've compared SAP CRM Vs. Dynamics 365 based on some of the most important and required CRM features.
SAP CRM: Campaign Management, Customer Service, Collaboration Center .
Microsoft Dynamics CRM: Customer Service, Marketing Automation, Social Media, Accounting Integration, Barcode Integration.
Target customer size
SAP Customer Relationship Management is designed for software requirements of midsized and large companies, whether private or public organizations. Microsoft Dynamics CRM supports businesses across the table in any industry, from freelancers, startups, and small companies, to large organizations, making this solution ideal for any kind of business whatsoever.