Compare SAP Digital CRM and Zendesk - Sep 2023

Shlomi Lavi

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Bottom Line: Which is Better - SAP Digital CRM or Zendesk?

Zendesk is more expensive to implement (TCO) than SAP Digital CRM, and Zendesk is rated higher (92/100) than SAP Digital CRM (82/100). Zendesk offers users more features (23) than SAP Digital CRM (0). There is a clear winner in this case and it is Zendesk!

Looking for the right Help Desk solution for your business? Buyers are primarily concerned about the real total cost of implementation (TCO), the full list of features, vendor reliability, user reviews, and the pros and cons. In this article we compare between the two software products:

SAP Vs. Zendesk

SAP: SAP ® AG is German software corporation that makes enterprise software to manage business operations and customer relations. SAP ® is the market leader in enterprise application software. The company's best-known software products are its enterprise resource planning application (SAP ® ERP), its enterpr...

Zendesk: Zendesk is founded in Copenhagen, Denmark. Zendesk is the leading cloud-based customer service software solution. More than 20,000 companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Who is more expensive? SAP Digital CRM or Zendesk?

The real total cost of ownership (TCO) of Help Desk software includes the software license, subscription fees, software training, customizations, hardware (if needed), maintenance and support and other related services. When calculating the TCO, it's important to add all of these ”hidden costs” as well. We prepared a TCO (Total Cost) calculator for SAP Digital CRM and Zendesk.

SAP Digital CRM price starts at $23 per user/month , On a scale between 1 to 10 SAP Digital CRM is rated 2, which is much lower than the average cost of Help Desk software. Zendesk price starts at $49 per agent/month , When comparing Zendesk to its competitors, the software is rated 2 - much lower than the average Help Desk software cost.

Bottom line: SAP Digital CRM cost is around the same cost of Zendesk.

Which software includes more/better features?

We've compared SAP Digital CRM Vs. Zendesk based on some of the most important and required Help Desk features.

SAP Digital CRM: We are still working to collect the list of features for SAP Digital CRM.

Zendesk: Customer Survey, Email Integration, Knowledge Base/FAQ, Multi-Site Support, Rules/Workflows.

Target customer size

SAP Digital CRM's typical customers include: Small, medium and large size businesses, Zendesk is the tool for any company, big or small, that has to deal with a certain number of customers on daily basis and needs an evolving platform to facilitate this process.